Corporate Culture


 

  Lihe Machinery

  “Customer First, Service with Heart”

  "Customer First" means being customer-centric, revolving everything around the customer, and doing everything for the customer.

  "Service with Heart" means that during the service process, we must not only be enthusiastic but also patient and attentive. We transform passive "service upon request" into proactive "initiative to serve", anticipating customer needs, addressing their urgency, adeptly identifying their requirements, and proactively fulfilling them. This achieves the purpose and effect of "Touching hearts wins loyalty, serving with heart keeps customers".

  Quality Concept

  “Focus on Details, Pursue Perfection”

  "Focus on Details" means persistently refining small tasks and perfecting details, such as nuances in speech, etiquette, and customer interaction. Paying attention to small matters and details at work reflects professional ethics and personal cultivation characterized by dedication to duty, conscientiousness, responsibility, meticulousness, and seeing things through to completion. It also incorporates a sense of mission and moral responsibility. "Details determine success or failure." Only by perfecting every small task and every detail can we remain invincible in the fierce market competition and realize our personal value.

  "Pursue Perfection" means enabling customers to enjoy an excellent service experience through personalized and humanized service.

  Management Positioning

  Zero Defects in Management, No Distance in Service

  Management Policy

  "High, Strict, Meticulous, Solid"

  High — High starting point, High standards, High efficiency.

  Strict — Strict systems, Strict management, Strict discipline.

  Meticulous — Meticulous ideological work, Meticulous service, Detailed work plans.

  Solid — Assignments must be implemented, Work must be carried out diligently, Information reported must be truthful.

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